Grill case Essay

In this case, we open fire appreciate the sunset Grill at bluing has operational failures on management of capacity and carry which should be considered to solve to descend success. Also it explains how the Sunset Grill at Blue was a eating place which his aimed was to provide afford fit meals that appealed to the entire family during their vacations. This restaurant offered eat items and lunch menu through the day. The franchisor of this restaurant unceasingly was focused on how he could save delay time to the customer when they come to eat in the restaurant instead of customers satisfaction.For this cogitates, the proprietor evaluated important points virtually the service he has on the restaurant. First, he had a strict police of no-substitutions plates regular when they brought the wrong plate and he knows that was bringing complains from the customers. In addition, the franchisor thought that maybe he could reduce items from the menu. Also, he realized they stool m uch clients during the weekend and for that reason he decided to hire one first staff who just delivers the food from the kitchen to the submits, allowing serves to serve customers more efficiently.No concern for the client No hold area The Sunset Grill was not able to making a special area for the clients take them a place more comfortable at the restaurant if they need to wait. As the case mentioned, the client had to wait around 40 to 50 legal proceeding to get the table and order their food. The lack of this wait area, was affecting directly to the clients. They could be losing some of them because they croup find another place without waiting that time. Also, zero wants to wait 50 minutes for a table on an uncomfortable place. No customer feedbackThe family with the customers is of paramount importance because it is a source of induction and differentiation (service management, operations strategy, Information Technology, Fitzsimmons. J, 7th pas seul ). The franchiso r of Sunset Grill shows he didnt have any relationship with the clients in order to get feedback to improve the restaurant. He focused his business on reduce the time to their clients, instead of worry about clients satisfaction. The first point the owner of a company or business should do, is take a close relationship with the customer in order to give them what they need or what they want.